Shipping policy

Shipping & Delivery Policy

Last Updated: September 2026

At C’est Madeleine Limited, we work hard to ensure your order is processed quickly and delivered safely to your door. This policy details our shipping rates, delivery timescales, dispatch processes, and international shipping options.

1. Order Processing & Dispatch

  • Processing Time: Orders are processed and dispatched within 1 to 2 business days (Monday through Friday, excluding UK public bank holidays).

  • Order Confirmation: Once your order is placed, you will receive an automated order confirmation email. A second email containing your tracking information will be sent as soon as your parcel is handed over to our courier partner.

2. Shipping Rates & Estimated Timelines

We deliver across the United Kingdom, Europe, and select international destinations.

Destination Shipping Method Estimated Delivery Time Cost
United Kingdom Standard Delivery 2 – 4 Business Days Calculated at checkout
Europe Standard European 5 – 10 Business Days £5.00
International (UAE, Australia, Canada + 10 additional countries) Standard International 3 – 17 Business Days £15.00

3. International Customs, Duties & Taxes

For international shipments outside the UK (including the UAE, Australia, Canada, and other eligible destinations):

  • Duties & Taxes: Shipments may be subject to local import duties, customs taxes, and administrative fees upon arrival in the destination country.

  • Customer Responsibility: All customs duties, taxes, and handling fees are the sole responsibility of the customer. C’est Madeleine Limited has no control over these charges and cannot predict their exact amount.

  • Refused Deliveries: If a package is refused at customs or delivery due to unpaid duties and is returned to us, any return freight charges or handling fees incurred by the courier will be deducted from your final product refund.

4. Tracking Your Order

Once your order leaves our warehouse, we will send you a Dispatch Confirmation Email containing a direct tracking link.

5. Delivery Issues & Lost Packages

  • Incorrect Address: Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at contact@cestmadeleine.co.uk.

  • Delays: Delivery timeframes are estimates provided by our courier partners. While we strive to meet these windows, delays can occasionally occur due to customs processing, weather events, or local postal disruptions.

  • Missing Packages: If your tracking status shows as "Delivered" but you have not received your parcel:

    1. Check safe places around your property and ask neighbors.

    2. Allow 24 hours (couriers may occasionally update tracking prematurely).

    3. If the parcel remains missing, contact us at contact@cestmadeleine.co.uk within 7 days so we can open an investigation with the carrier.

6. Contact Us

If you have any questions regarding shipping options or an existing shipment, please contact our support team: