Terms of Service
Last Updated: September 2026
Welcome to www.cestmadeleine.co.uk (the "Site"). These Terms of Service ("Terms") govern your access to and use of our Site, services, and any products purchased through us.
By visiting our Site or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms, together with our [Privacy & Cookie Policy], [Shipping & Delivery Policy], and [Returns & Refunds Policy].
Please read these Terms carefully before accessing or using our Site.
1. General Information & Company Details
This Site is operated by C’est Madeleine Limited (“we”, “us”, or “our”).
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Company Registered Name: C’est Madeleine Limited
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Company Registration Number: 14434743 (Registered in England and Wales)
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Registered Office Address: 20-22 Wenlock Road, London, N1 7GU, United Kingdom
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2. Eligibility & Website Usage
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Age Limit: By agreeing to these Terms, you represent that you are at least 18 years of age or that you have given us your consent to allow any of your minor dependents to use this Site.
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Account Responsibility: If you create an account on our Site, you are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
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Prohibited Conduct: You must not use our Site or products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to our Services.
3. Products, Pricing & Availability
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Product Descriptions: We make every effort to display the colors, images, and features of our products as accurately as possible. However, we cannot guarantee that your device’s display of any color will be completely accurate.
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Prices: All prices on our Site are listed in Great British Pounds (GBP £) and include UK VAT where applicable. Shipping charges are calculated and displayed at checkout.
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Price Changes: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without notice.
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Errors & Omissions: In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed. If your payment has already been processed, we will issue a full refund.
4. Order Acceptance & Contract Formation
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Order Submission: When you place an order on our Site, your submission represents an offer to purchase the goods.
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Order Acknowledgement: You will receive an automated email acknowledging receipt of your order. This email is solely an confirmation of receipt and does not constitute legal acceptance of your order.
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Contract Acceptance: A legally binding contract between C’est Madeleine Limited and you is formed only when we dispatch your items and send you a Dispatch Confirmation Email.
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Order Refusal: We reserve the right to refuse or limit any order placed with us for any reason, including stock non-availability, payment failure, suspected fraud, or pricing errors.
5. Payment Terms
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Accepted Methods: We accept payment via major credit cards, debit cards, and authorized third-party payment providers as indicated at checkout.
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Payment Security: Payment processing is handled by PCI-DSS compliant payment gateways. We do not store full credit or debit card numbers on our servers.
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Authorization: By placing an order, you represent and warrant that you are authorized to use the designated payment method.
6. Shipping, Returns & Statutory Rights
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Shipping & Delivery: Orders are delivered in accordance with our [Shipping & Delivery Policy]. Delivery timeframes (e.g., 2–4 business days UK, 5–10 business days Europe, 3–17 business days International) are estimates provided by couriers and are not guaranteed.
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International Customs & Duties: For deliveries outside the UK, any customs duties, import VAT, or administrative charges levied by destination authorities are the sole responsibility of the customer.
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Right to Cancel: Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
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Hygiene Exceptions: Products that have had protective hygiene seals broken, opened, or used (such as cosmetics, beauty products, or personal hygiene tools) cannot be returned due to health and safety regulations unless defective.
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Faulty Goods: Under the UK Consumer Rights Act 2015, if goods are faulty, damaged, or not as described, you are entitled to a full refund within 30 days of receipt.
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Full details can be reviewed in our standalone [Returns & Refunds Policy].
7. User Reviews, Feedback & Submissions
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Submissions: If you send us product reviews, feedback, or comments, you agree that we may, at any time, edit, copy, publish, and distribute those comments across our marketing channels without restriction or compensation to you.
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Content Rules: You agree that your comments will not violate any right of any third party (including copyright, trademark, or privacy rights) and will not contain defamatory, obscene, or unlawful material.
8. Intellectual Property Rights
All content, features, and functionality on this Site—including text, graphics, logos, product names (including C’est Madeleine™), images, software, and audio—are the exclusive property of C’est Madeleine Limited or its licensors and are protected by UK and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, or publicly display any content from our Site without prior written consent.
9. Third-Party Links
Certain
content, products, and services available via our Service may include materials from third parties or links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party websites and will not have any liability or responsibility for any third-party materials or websites.
10. Limitation of Liability
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Statutory Rights: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded or limited under UK law.
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Extent of Liability: Subject to the above, C’est Madeleine Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased.
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Cap on Liability: Our total liability to you for any claim arising out of or in connection with an order shall not exceed the total monetary value of the goods purchased in that order.
11. Indemnification
You agree to indemnify, defend, and hold harmless C’est Madeleine Limited, its directors, officers, employees, and suppliers from any claim or demand (including reasonable legal fees) made by any third party due to or arising out of your breach of these Terms or your violation of any law or third-party rights.
12. Governing Law & Jurisdiction
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
You and C’est Madeleine Limited irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
13. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.
14. Contact Information
Questions about the Terms of Service should be sent to us at:
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Company: C’est Madeleine Limited
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Registered Number: 14434743
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Address: 20-22 Wenlock Road, London, N1 7GU, United Kingdom
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